Student feedback

At UOW College, hearing from our students is crucial for our commitment to continuous improvement. Your experiences, ideas, and feedback are not just welcomed but essential in shaping our educational journey.

Share your thoughts because your voice matters.

We encourage you to share your thoughts. Your feedback is impactful – it influences the present and fosters enhancements for future students at UOW College.

We value both your positive and constructive feedback. All contributions are treated with confidentiality and can be submitted anonymously if preferred.

Submit feedback

Feedback management process

Our goal is to acknowledge your feedback within two working days and provide a response within ten working days, excluding weekends and public holidays.

We will forward your feedback to the relevant department at UOW College for effective and efficient resolution of your concerns.

Your privacy and confidentiality are important to us. In line with the UOW College Privacy Policy (PDF), we are committed to protecting your personal information. If you do not wish for your details to be forwarded to the relevant department, please indicate this in your feedback submission.

Feedback options

Your perspective is unique, and to ensure we capture the diverse perspectives of our students, we want to hear it through:

  • Online Feedback Portals offer a convenient and always open platform for your thoughts.
  • Student Advisor Consultation allows personalised discussions for in-depth conversations.
  • Student Experience Questionnaire (SEQ) is undertaken annually to understand your student experience.
  • Direct Communication with Your Educators or Teachers lets you reach out directly to share your thoughts.
  • Focused Group Discussions provide a space to engage in diverse viewpoints through group discussions.

Our response to your feedback

Your feedback plays a significant role in guiding improvements.

Here's what you can expect from us:

  • We aim to respond to direct feedback within 10 working days, and survey-related feedback within 20 working days.
  • We approach every piece of feedback with utmost care and an impartial perspective.

UOW College takes student grievances seriously, adhering to specific procedures to address your concerns effectively. We encourage you to refer to theStudent Grievance and Appeals Policy (PDF) to determine if your issue might be more suitably addressed through our formal grievance process.

Contact us

For follow-ups on submissions or any general queries about feedback, please get in touch with the Student Service team:

Phone: 02 4252 8804

Feedback policy principles

Our feedback system is built on fairness, accessibility, and respect.

We promise to:

  • Your feedback is important, and we treat it that way.
  • Your time is precious, and we respect that.
  • Everyone should have a voice, and we provide multiple ways to express it.
  • Fairness is at the heart of our feedback process.

Frequently asked questions

We use a mix of methods, including online surveys, focus groups, one-on-one consultations with advisors or teachers, and feedback through social media platforms. If you are unsure, complete the feedback form, and our team can help you understand how to ensure your feedback is understood.

Our aim is to gather valuable insights without over-surveying. You can expect periodic surveys about your courses and subjects, along with opportunities for ongoing, informal feedback.

You can provide feedback through formal channels like structured surveys, semi-formal settings such as focus groups, or informal means like discussions with faculty or student advisors.

Absolutely! We use your feedback as a crucial component for continuous improvement. Changes and enhancements to courses, teaching methods, and student services often stem directly from student feedback.

The management of feedback is a collaborative effort involving various roles, including the Student Services Manager, Academic Quality Coordinator, and Program Managers, ensuring a comprehensive approach to student feedback.

Through course and subject evaluations, students have an opportunity to have a direct impact on the quality of the educational experience. This is your chance to provide insights on various aspects of your courses, including:

  • Share your thoughts on the relevance and comprehensiveness of the subject matter.
  • Give feedback on how assessments measure your understanding and skills.
  • Comment on the teaching material used in your courses.
  • Evaluate the effectiveness of the technology and platforms in enhancing your learning experience.
  • Reflect on the teaching methods and how they facilitate your learning.
  • Rate your overall experience with the course or subject.

Our students provide a unique perspective on teaching effectiveness. Teacher evaluation is a crucial tool for educators and managers to reflect critically on methods and pursue continuous improvement. When students participate, we receive invaluable feedback informing the development of a more effective and engaging learning environment.

The Student Experience Questionnaire (SEQ) at UOW College is a key opportunity for you to share your thoughts on your educational experience. Conducted in the latter half of the academic year, the SEQ focuses on gathering your feedback on four crucial aspects of your learning experience.

Your insights through the SEQ are instrumental in helping us enhance the overall student experience at UOW College. By sharing your perspective, you play a vital role in shaping a vibrant, supportive, and enriching academic environment for all.