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Student systems

As a UOW College student, you'll use a range of online systems to manage your studies, access learning materials, communicate with the University and stay connected throughout your course. The main student systems include SOLS (Student Online Services), UOWMail, Moodle, Multi-Factor Authentication (MFA) and, for VET students, aXcelerate.

Whether you need to enrol in subjects, check your results, access online learning or read important university communications, these systems will support you throughout your studies.

Student systems quick guide

System What it's used for
Student Online Services (SOLS) Manage enrolment, update personal details, view results and access eLearning
UOWMail Official student email account
Moodle Access subject materials, assessments and learning activities
Multi-factor authentication (MFA) Secure access to university systems
OneDrive and Microsoft 365 Cloud storage and productivity tools
aXcelerate (VET students only) Access learning resources and assessments
Turnitin Assignment submission, originality checking and feedback

Student Online Services (SOLS)

Student online services (SOLS) is the main student portal used by UOW College and University of Wollongong students. It gives you access to essential academic and administrative services in one place.

You can use SOLS when you need to:

  • Update your personal details
  • Manage your enrolment and subject selections
  • View academic results
  • Apply for Academic Consideration
  • Access Moodle and other eLearning resources
  • Check SOLSMail messages and university updates

SOLS is one of the University's key communication channels. Important information is regularly distributed through SOLSMail, so it's important to check your account frequently.

How do I activate my SOLS account?

To activate your account:

  1. Access the 'Activate a new account' section.
  2. Enter your student username.
  3. Enter your surname.
  4. Enter your date of birth (DOB).
  5. Enter your student number.

Your username is the first part of your student email address. For example, if your email address is abc123@uowmail.edu.au, your username will be abc123.

If you need help accessing SOLs, visit the UOW SOLS Help page for support.  
 
Important: SOLSMail and UOWMail are different systems. Students should check both regularly.

UOWMail

UOWMail is your official University email account and the primary way the University communicates with students. Important updates about enrolment, classes, assessments, student services and university announcements will be sent to your UOWMail inbox.

What can I access with UOWMail?

  • Official university communications
  • Microsoft 365 applications
  • Microsoft Office downloads for up to five personal devices
  • OneDrive cloud storage
  • Calendar and collaboration tools

UOWMail also allows you to download the entire Microsoft Office suite for free on up to five personal devices and store files securely using OneDrive.

Set up UOWMail on your phone  

Setting up your UOWMail account on your mobile device makes it easier to stay connected and receive important notifications wherever you are.

Instructions for setting up UOWMail:

More information about UOWMail is available on the user account page. 

Why should I check UOWMail regularly?

UOWMail is the University's primary email communication channel. Important information about your studies, university services and student support may be sent to your UOWMail account, so it is important to check it regularly.

Moodle

Moodle is UOW College's online learning platform. It gives you access to subject content, learning activities and assessment tasks throughout your studies.

Use Moodle to:

  • Access learning materials
  • View subject resources
  • Submit assessments
  • Participate in online discussions
  • Collaborate with classmates
  • Stay up to date with subject announcements

How do I access Moodle? 

You can access Moodle through SOLS by selecting the eLearning tab after logging in.

For more information and useful tips on using Moodle, visit the UOW Moodle page.

Additional student systems and support

For VET students, aXcelerate is the primary platform used to access learning resources, assessments and course communications. This includes students enrolled in programs such as:

  • Ageing and Individual Support
  • Fitness
  • Nursing

Course trainers may use aXcelerate as a key communication channel, so it is important to log in regularly and keep up to date with announcements and learning activities.

Once your UOWMail account has been set up and your enrolment is complete, you will receive instructions on how to activate your aXcelerate account. Activation must be completed within the timeframe provided in your email.

Important: UOWMail and aXcelerate are separate systems. Students should regularly check both platforms.

Multi-factor authentication (MFA) adds an extra layer of security to your UOW user account and helps protect your personal information and university systems from unauthorised access.

UOW uses MFA for a number of systems and applications, including UOWMail. When you first log in to these systems, you will be required to set up MFA and verify your identity before accessing your account.

How do I set up MFA?

  1. Read the MFA Knowledge Base article to access setup instructions and important information.
  2. In the new window, select Use internal login.
  3. Enter your UOW username and password, then select Login.
  4. This will open the MFA Introduction article in the Knowledge Base.
  5. Read the information carefully before starting setup.
  6. Follow the instructions provided to configure MFA on your account and devices.
  7. Add an alternate authentication method as part of your setup.

Why should I add more than one authentication method?

Students are strongly encouraged to set up at least two authentication methods.

Having more than one method helps ensure you can still access your account if you:

  • Change your mobile phone
  • Lose your device
  • Replace a damaged device
  • Cannot access your primary authentication method

How often will I need to reauthenticate?

MFA at UOW is session-based and expires every 30 days. This means you will periodically be asked to verify your identity and reauthenticate when accessing university systems.

The frequency of reauthentication may vary depending on:

  • The device you are using
  • Your browser configuration
  • How you access university systems

Need help with MFA?

The MFA Knowledge Base includes information about:

  • Supported authentication methods
  • Expected MFA behaviours
  • Security best practice guidance
  • Troubleshooting and setup instructions

Students should review the Knowledge Base article before configuring MFA for the first time.

Turnitin is an academic integrity platform used to support original work and correct citation practices. Some assessments may require submission through Turnitin using Moodle.

Turnitin can help students:

  • Check originality
  • Support academic integrity
  • Review assessment feedback
  • Access marks and comments
  • Improve academic writing

When you enrol, you'll be allocated a UOW user account which provides access to a range of university services and student systems.

Your account can be used to access:

  • SOLS
  • UOWMail
  • Internet and Wi-Fi
  • Computer labs
  • Printing and copying services
  • Online library resources

To help protect your account, make sure you set up your security profile so you can reset your password if it expires or is forgotten.

FAQs

Student Online Services (SOLS) is UOW's student portal. You can use it to manage your enrolment, view results, apply for Academic Consideration, access eLearning and check SOLSMail messages.

UOWMail is your official university email account, while SOLSMail is a messaging service within SOLS. Students should check both regularly to make sure they don't miss important university communications.

Log in to SOLS and select the eLearning tab to access Moodle. Moodle is where you'll find subject materials, learning activities, discussions and assessment information.

MFA is session-based and expires every 30 days. You will be prompted to verify your identity and reauthenticate regularly when accessing university systems. Reauthentication timeframes may vary depending on your device and browser.

Turnitin is an academic integrity tool used for selected assessments. It helps check the originality of submitted work, supports correct citation practices and provides access to feedback and marks for Turnitin submissions.

aXcelerate is the primary learning platform for VET students. It provides access to learning resources, assessments and course communications for eligible VET programs.