Cancellations or changes
Please be aware that you cannot change (date or module) or cancel your test within 5 weeks of the test date without financial penalty. If you need to cancel or change your test within this time period, you must submit a new application and you'll be unable receive a refund.
If you experience illness, loss or bereavement, hardship or trauma on test day please complete a Cancellation/Change form, attach original supporting documentation, and make sure it is received by us no later than 5 pm, 5 working days after the test. Original medical certificates should state that in the opinion of the medical practitioner, you are medically unfit to take the test on test day. Only then will you be eligible for a refund, minus the cancellation fee of $79. Back-dated medical certificates will not be accepted and all test refunds are at the discretion of the IELTS Administrator.
You can cancel your test up to five weeks before the test date. Just submit a Cancellation/Change form to firstname.lastname@example.org no later than 5 pm Friday five weeks before your test, and you'll receive a refund minus the cancellation fee of $79.
You can also change to another test date or module up to five weeks before the test date. Submit a Cancellation/Change form to email@example.com no later than 5 pm Friday five weeks before your test.
Download the Cancellation/Change form
If you require a re-mark of your test results, please submit a re-mark form, and your original test report form no later than six weeks after the test date. The re-mark price is $176 and it will take at least two weeks for the results to be re-marked and returned to you. If the new result is found to be higher, you will be refunded the $176 in full.